We’re here to listen
Northampton Nightline is a student listening service which is open at night and run by students for students, supported by the Students’ Union. One night a week, student volunteers answer calls to their fellow university students about anything that’s troubling them. We are:
- Non-directive (will not give opinions/advice)
We’ll listen to any problems you may have or provide you with any information that you may require, from a pizza number to a counselling service. We are here for you to talk to, and to listen to you only.
You can talk to us about anything: this could be homesickness, exam stress, housemate issues, relationship problems or other personal issues happening in your life.
You don’t have to have a problem to speak to us: we also give out taxi numbers, details for other services, and are here just for a chat. We are non-advisory but can provide phone numbers, such as the doctors, if you specifically ask a Listener during your call.
We are supported by the University of Northampton Students’ Union.
You really can talk to us about whatever you like and this will be held in the strictest of confidence. Nothing is too difficult or trivial to talk about – we are here to listen.
Frequently Asked Questions
You might have some questions about how we work or what we offer. If you don’t see the answer to your questions below, please contact us – we’d love to hear from you.
We are available via telephone on 01604 893819 or online chat (click HERE) every Friday during term time, 9pm-3am.
Northampton Nightline is non-judgemental, non-directive and non-advisory. We are here to talk things through so that you can find a way through your problems by making your own decisions that are right for you.
Nightline take confidentiality very seriously because we want you to feel safe while talking to us and tell us how you’re really feeling. We are a confidential and anonymous service, meaning we won’t share what you say, or any personal or contact details, with any other person or organisation (please see our Caller Policy for specific exceptions). Although we might ask your name as a natural question to ask in a conversation, you don’t have to tell us if you prefer not to. Our service is designed so that we don’t see your phone number when you contact us.
We are currently looking for volunteers to help run the Nightline service. We have two volunteering roles available which is the Nightline Listener or a Friend of Nightline Team Member. Please check out our Volunteering pages or contact us for further information about how to apply.
A Listener is specially training to work the nightshift taking phone calls, and providing the Instant Messaging service. Listeners actively listen and support, remain anonymous, should be trusted with confidential information and, most importantly, have a passion for helping others.
We have information on a range of alternative services which may give additional support on specific topics, and may be open during times Nightline is not. The universal helplines section lists organisations which provide support for a broad spectrum of problems.